Shipping Policy

1. Overview

At United Sports (PVT) Ltd., we are committed to delivering your orders efficiently and securely across Sri Lanka.

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from www.unitedsports.lk.

2. Order Processing

• Orders are processed only after full payment is received and confirmed
• Orders are typically processed within 1–2 business days
• Orders are not processed on Sundays or public holidays

Once your order is confirmed, you will be notified regarding dispatch.

3. Shipping Coverage

We currently deliver within Sri Lanka only.

4. Delivery Time

• Estimated delivery time is 2–5 business days depending on location
• Delivery times are estimates only and are not guaranteed

Delays may occur due to:

• Courier service issues
• Weather conditions
• Public holidays
• Unforeseen circumstances

United Sports is not responsible for delays caused by third-party courier services.

5. Shipping Charges

Shipping charges may vary based on:

• Delivery location
• Product size and weight

Shipping costs will be displayed at checkout or communicated before dispatch.

6. Delivery Process

• Orders are shipped via third-party courier services
• Customers must provide accurate delivery details
• If incorrect details are provided, delays or failed delivery may occur

If a delivery fails due to incorrect information or unavailability of the customer, additional delivery charges may apply for re-delivery.

7. Order Tracking

Where available, tracking details will be shared once your order has been dispatched.

8. Failed Deliveries

If a delivery attempt fails:

• The courier may attempt re-delivery
• If the order is returned to us, the customer must cover additional shipping charges for re-delivery

9. Damaged or Incorrect Deliveries

If you receive a damaged product or an incorrect item, you must notify us within 48 hours of delivery.

Depending on the situation:

• A replacement will be arranged
• Return instructions will be provided

10. Risk and Responsibility

• Risk of loss or damage to products passes to the customer upon delivery
• United Sports is not liable for courier delays, losses caused after delivery, or external delivery issues beyond our control