Privacy Policy

Introduction

United Sports (PVT) Ltd. (“United Sports”, “we”, “our”, or “us”) operates this store and website, including all related information, content, features, tools, products, and services to provide you with a seamless shopping experience.

Our store is powered by WordPress and WooCommerce, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from www.unitedsports.lk, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you.

1.1 Information You Provide

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login details, if you create an account
• Order history and purchase details
• Communications with us, including customer inquiries and support requests

1.2 Payment Information

Payments are processed securely through CyberSource via Hatton National Bank (HNB). We do not store or directly access your card details. All payment data is handled by certified payment processors.

1.3 Automatically Collected Information

• IP address
• Device and browser information
• Pages visited and interaction data
• Usage behavior on our website

1.4 Analytics and Tracking Technologies

We may use tools such as Google Analytics and Cloudflare. These tools may use cookies and similar technologies to analyze traffic, improve website performance, and enhance user experience.

2. Sources of Personal Information

• You directly, when you place orders, create accounts, or contact us
• Automatically through your interaction with our website
• Service providers such as payment processors and delivery partners
• Third-party tools such as analytics and advertising platforms

3. How We Use Your Personal Information

Provide and Manage Services

• Process orders and payments
• Deliver products
• Manage your account
• Handle returns, exchanges, and support

Improve Customer Experience

• Personalize your shopping experience
• Recommend products
• Improve website performance

Marketing and Advertising

• Send promotional emails and SMS messages
• Display relevant ads through platforms such as Facebook and Google

You can opt out of marketing communications at any time.

Security and Fraud Prevention

• Protect against fraudulent or unauthorized transactions
• Secure our website and systems

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests or enforce policies

4. How We Share Your Information

Service Providers

• WooCommerce, as our eCommerce platform
• WordPress, as our website CMS
• Payment processors such as CyberSource / HNB
• Shipping and courier partners
• Analytics and marketing tools

These parties only use your data to provide services on our behalf.

Shipping and Delivery

Your name, address, and phone number are shared with courier companies to deliver your orders.

Legal Requirements

We may disclose your information when required by law or to protect our rights.

5. Platform and Hosting

Our website is built using WordPress and WooCommerce.

Your personal data may be processed through:

• Our hosting provider
• Payment processors such as CyberSource / HNB
• Security and performance services such as Cloudflare

We take reasonable steps to ensure that third-party services used by us follow appropriate data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Analyze traffic and performance
• Improve marketing and advertising

You can control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to maintain your account, process transactions, provide customer support, and comply with legal obligations.

Order data is typically stored within the WooCommerce system unless deletion is requested.

8. Data Security

We implement appropriate security measures including secure payment processing, SSL encryption, and trusted third-party platforms. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request a copy of your data
• Opt out of marketing communications

To exercise your rights, contact us at info@unitedsports.lk. We may verify your identity before processing requests.

10. Children’s Privacy

Our Services are not specifically intended for children. However, purchases are not restricted by age. We recommend that minors use our Services under the supervision of a parent or guardian.

11. International Transfers

Your personal information may be processed outside Sri Lanka through third-party services such as payment gateways, analytics tools, and cloud infrastructure providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date.